This report summarizes our monitoring of the California Department of Corrections and Rehabilitation’s Centralized Screening Team, which determines how to classify and route complaints the department receives that contain routine issues or allegations of staff misconduct toward an incarcerated or supervised person. From January 1, 2024, through December 31, 2024, the OIG reviewed and monitored 9,245 complaints to determine whether the Centralized Screening Team identified and routed allegations of staff misconduct to the appropriate entity within the department, either for a full investigation by the Office of Internal Affairs; for investigation by locally designated investigators at the prison or parole office where the misconduct allegedly occurred; or to be handled as a routine matter by prison or parole office staff.