As part of our statute, the Office of the Inspector General (the OIG) maintains an Intake Processing Unit, which receives complaints from the incarcerated population and the public, in communication with our office. Intake staff respond to these communications, which can exceed 300 complaints each month. Complaints arrive to us through regular mail, by phone calls (toll-free hotline), and as web inquiries received via our website. Below are three complaints for which our Intake staff conducted a review or inquiry and have closed as of October 2023. These cases highlight a variety of matters in which the actions of OIG staff had an impact on the complainant and may result in further OIG monitoring of inquiries or investigations conducted by departmental staff.